Explains how to search for and purchase a domain name
Explains DNS, domain forwarding, and email forwarding
Explains how to renew or transfer a domain
Explains how to update or change informati on associated with your account
|Which TLDs can I buy?||
Currently we offer sales, support, and management for the following TLDs:
|How do I search for domains?||
To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters long. This does not include the TLD extension, such as .com.
Enter your search word in the text field, and click Find.
The search results indicate whether the domain name is available. If an exact match is found, you will see a large checkmark and the word Success! next to the name. The results page also lists other similar domain names and any Premium Domain Names that are available.
|What are Premium Domains?||
Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain name and is different for each domain name.
|How do I look for Premium Domains?||
You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated cost.
|What are some tips when searching for a domain?||
Avoid dashes if you plan on using radio ads or word of mouth to publicize your site.
Try different variations of the name to find more, and possibly better, suggestions.
|How do I register a domain?||
If there's a domain name you'd like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure.
|Why am I being charged GST?||
All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%.
|What services are subject to GST?||
Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST.
|Where can I find more information on GST?||
For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html
|Can I pay via any method other than credit card?||
We only accept Visa, MasterCard, and American Express cards. We do not accept cash, cheques, or money orders.
|What is a Credit Card Security Code?||
The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card itself.
Note: If your European or Asian credit card does not have a card security code, enter 000 as your card security code.
|Can I get a receipt?||
When you complete the registration process, a receipt is sent to the email address that you provided. If you don't receive the email, check your spam folder. If you can't find your receipt, you can print a record of the transaction or have your receipt emailed to you again.
|The domain I want to register is not available, even though it's expired.||
Domains are released after the end of their term if they have not been renewed. Domains that expire at another registrar are subject to their own policies; however, there is usually a grace period, and then a period when the domain is "on hold"- and cannot be registered. You should allow at least 30 days from the time of expiration before you can try registering the domain.
|I tried to register/transfer a domain, and it didn't go through, but it looks like I was charged.||
When you make a purchase using a credit card, we "authorize" funds on your credit card. This is not a charge, but a test to make sure you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we register the domains. If the domain registration fails for any reason, the attempted charge is voided. The net result is that your account not charged. In most cases, the original authorization charge is removed from your credit card account within a few days. You can contact your credit provider to find out their specific authorization policy.
|^ Domain Services|
|I have a website. How can I point my domain to it?||
There are two ways that you can point your domain to your website: you can change the domain's DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.
|How can I change my DNS information?||
When you register your domain, default DNS settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this:
Please allow 24 - 48 hours for your change to propagate throughout the Internet.
|How do I set up domain-forwarding?||
Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field.
Please allow 24 to 48 hours for your change to propagate throughout the Internet.
|How do I remove domain forwarding?||
To remove domain forwarding
|How do I set up email forwarding?||
Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.
Please allow 24-48 hours for your email to begin forwarding.
|How do I remove email-forwarding?||
To remove email forwarding
Please allow 24-48 hours for email to stop forwarding to that address.
|How do I renew my domain?||
You can renew your domain for up to 10 years.
|How can I protect my domain from being stolen?||
To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.
|What is an auth code?||
The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. The auth code can only be generated by the owner of the domain.
|^ Account Information|
|How do I log in to my account||
The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You only need to submit this information once. The next time you make a purchase or when you want to manage your domains, you only need to enter your username and password to log in to your account.
|How do I change my password?||
To change your password
|How do I update the information in my account?||
When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register.
|Do I have to use my home address in my contact information?||
You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don't want to use your home address, you can use your business address instead.
|How do I change the owner, admin, billing, or tech contact information?||
When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager.
To edit contact information
Note: When you change your contact information, the change is reflected in any new domain registrations, but it is not automatically propagated to the contact information for existing domains.
|Do you have a way to secure my Whois information?||
Contact Privacy is a free service that hides your identity (address, phone number, email address) when a WHOIS lookup is done on your domain name. When you register your domain, Contact Privacy is included at no extra charge.
|How can I find out the WHOIS information for a domain?||
WHOIS databases are specific to each registrar. If you registered the domain name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the owner. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
|I made a change to my DNS. Why doesn't it show up?||
It usually takes two business days for updates to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some Whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another's information. The best practice is always to look up a domain at the registrar of record. To find out who the registrar is for a name, use this resource:
|I forgot my username and/or password. How can I retrieve it?||
If you have forgotten your username or password, we can send it to you via email. On the Login page, you will see the link Forgot your password? When you click this link, the Password Recovery page appears. Enter either your username or your domain name and click Send Password. We will email your username or password to the email address that you supplied when you created your account.